Delete your account and data
You can request deletion after uninstalling TapMint, without installing it again.
If you can use the app
Open Account → Account and data deletion. The request is associated with your user ID and you can check its intake status in the app.
Request through the Web channel
Email support@tapmint.app with the subject “TapMint account deletion request”. Reinstalling the app is not required.
The form opens an email draft. Review and send it yourself in your email app. This page does not send or submit the request.
What happens next
- The operator reviews the message and explains any identity verification needed.
- Outstanding exchanges or deliveries are reviewed.
- The account and related data are deleted after the necessary checks.
Deletion covers authentication, profile, ordinary usage records and saved destinations. Some limited records may need to be retained for legal obligations, outstanding deliveries, essential transaction evidence or abuse prevention. The operator explains the records, reason and retention period. Information already recorded on a public ledger cannot be erased by the operator.
Final verified deletion permanently removes the account and remaining coins. Minimal records are retained to prevent duplicate deletion and reuse of the user ID.
The request alone does not cancel your balance or pending exchanges. An unlinked anonymous account may become unidentifiable after device data is erased. Contact the operator with the information you still have.